What to Expect With SERVPRO of Naperville

3/31/2021 (Permalink)

What should you expect when you contact us?

First and foremost, you can count on our availability 24 hours a day, 7 days a week! You should still expect to talk with a real person about the emergency you are having, whether you call during the day or night, weekdays or weekends, or even during the holidays. 

Here is what you can expect during the first several hours after contacting SERVPRO of Naperville:

Quick Response - When a building is damaged, the time it takes to respond determines how long it will take to restore it and how much it will cost. SERVPRO is available 24 hours a day, 7 days a week, so you can expect a response within an hour of informing them about the emergency. We will begin planning to meet your client's needs once you have provided them with the required details.

Arrival Time - Within four hours, our technicians will be on-site and begin the restoration process. If your home or business has been severely damaged, this quick response will make all the difference. Starting the process sooner would result in less harm overall, which will save the insurance company money.

Inspection/Verbal Briefing - Once the damage restoration experts arrive, they will assess the property to ascertain the extent of the damage and determine the best course of action going forward. Our team will even tell you whether or not an emergency is claimable. They'll give you a verbal briefing, so you know what's going to happen next. Our team's swift 24-hour response will enable us to begin mitigation as soon as possible, preventing further damage while we focus on the required repairs.